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Neon Horizons: Working Behind the Casino Hotel Curtain
Author: J.R. Moreland
Price: €21.50
About the book
Neon Horizons is not your average career guide. This book offers a rare and realistic insight into the daily life behind the scenes of casino hotels in North America. The author, who has been active in the hospitality sector for many years, brings together stories from employees from various levels of the industry, from front office to casino management.
The tone is honest, professional but never dry. Moreland shows how glamour and stress often go hand in hand and that success in this industry requires more than just customer focus: mental resilience, flexibility and ethical awareness are at least as essential.
Themes & structure
The book is divided into thematic chapters such as:
“The first shift: surviving at the reception”
“Between the chips: table management under pressure”
“VIPs & pitfalls: working with high rollers”
“Burn-out in a 24/7 culture”
“From croupier to director: growth paths that inspire”
Each chapter combines practical examples, interviews and short reflections. This makes the book useful for students and professionals.
4 iconic casino hotels in focus
In one of the most fascinating parts of the book, Moreland analyses four influential casino hotels where career development and identity come together.
Montreal Casino & Hotel (Canada) – known for its customer-focused culture and innovative shift management.
Fallsview Casino Resort, Niagara Falls – where you learn to work under the constant pressure of tourist peaks.
River Rock Casino Resort, Richmond – a model for operational diversity and cross-training within teams.
Casino Rama Resort, Orillia – a case study in ethics, community, and balancing tradition and profit.
These four hotels are more than just backdrops — they’re training venues, ethical mirrors, and platforms for career growth.
Who should read this book?
This book is ideal for:
Hotel or event management students
Experienced hospitality and casino professionals looking to rethink their careers
Coaches, HR professionals, and career counselors
Anyone curious about what’s really behind the glamorous casino hotel image
What makes it unique?
Neon Horizons doesn’t romanticize, it embraces transparency. It gives readers tools to better navigate an unpredictable industry while offering hopeful perspectives and strategies for growth.